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phone ico +4 021 337 83 33 / +4 021 337 80 38  Luni-Vineri 09-17       mail ico office@syncodeal.ro 

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Terms and conditions

For the use of this virtual store, you need to read and accept in full the following terms and conditions.

Your continued use of this website means that you agree with these terms and conditions. The services provided by this website target people older than 18 years. Our company reserves the right to amend these provisions, without prior notification. We undertake the right to amend the said Terms and conditions, without any notification; for this reason, please check their updates.

Definitions:

This virtual store is kept and managed by S.C. Syncodeal GmbH hereinafter called Supplier. The natural or legal person placing an order and purchasing products via the website of www.S.C. Syncodeal GmbH will be called Customer. The photos, texts, technical data, prices and the other information on the website of www.S.C. Syncodeal GmbH will be called hereinafter “Content”. Copyright: the whole content of the website www.S.C. Syncodeal GmbH is owned by S.C. Syncodeal GmbH and it is governed by the laws in force regarding copyright protection. The use of any of the above-mentioned elements without approval from S.C. Syncodeal GmbH is subject to penalties in accordance with the laws in force. Thus, the following actions are explicitly prohibited: accessing the website of www.S.C. Syncodeal GmbH for the purpose of having the content copied by automatic devices or programs or having it copied manually. The photos and data may be used only with the written consent and approval of S.C. Syncodeal GmbH.

Safety of personal data and information: The personal data entered by the buyer will be used by the Supplier solely for the declared purpose of this website. The information in the order form is required for the processing of the orders, the delivery of the ordered products; in no case whatsoever is it supplied or sold to third parties. Disclaimer: The website content was created carefully for the correct entry of the data and the conformity with the accuracy of the information. Nevertheless, errors are not excluded. For this reason, the Supplier does not undertake any responsibility for printing or display errors, errors regarding the price, characteristics, images, etc. If the product price or some characteristics are entered erroneously in our databases or they are displayed incorrectly, and the delivery is not yet performed, the Supplier has the right to cancel the delivery of the said product and to notify the customer as soon as possible about the error. Furthermore, the product images are solely illustrative, and the delivered products may be different from the displayed images in any way, because of the change in the features, design, without prior notification from the manufacturers. Return policy: The Romanian laws on electronic sales-purchases and on the remote contract conditions (Ordinance no. 130/31.08.2000, supplemented by the law no. 51 of 21 January 2003 for the approval of the Government Ordinance no. 130/2000) stipulates: "The consumers has the right to notify the vendor, in writing, about the cancellation of the purchase, without penalties and without citing any reason, within 10 business days as of the receipt of the product". Therefore, you may return any product ordered from our virtual store, within 10 days, without penalties and without being asked why you made this decision. The withdrawal from the contract may only occur in writing. Under these legal provisions, only the products not picked up from our office may be returned. The only condition is that the product is in the same state in which it was delivered to you (it should have the original packaging and the related documents – fiscal invoice and receipt, as appropriate). Within maximum 30 days as of the return we will refund the equivalent amount of the order in your account, by postal order or by courier. The buyer will bear the return expenses. The transport expenses and the expenses with the insurance of the goods will not be returned. You cannot return a product with defects caused by you. We make sure that the products of S.C. Syncodeal GmbH reach you in the best conditions. The products will be returned on the customer’s expense, the using the same transport service that shipped the products. The returned goods must be insured during transport, on the customer’s expense. If you received a product different from the one you ordered, you can return it. Our company will bear all the transport expenses and will send you the requested product as soon as we receive the parcel. If the said product is no longer available, its equivalent value will be returned to you in full or you will be able to select other products on our website within the amount you paid to us. If you ordered another product by mistake, you may return it for exchange, provided that both the product and the packaging are not open and deteriorated at all. In this case, you will bear the transport fees. The returned goods must be insured during transport, on the customer’s expense.

To return the product, please write to us, at the address: Sos.Gării no. 161 Complex Gloria- Bl.6, com.Jilava, county Ilfov, 077120,Romania, Telephone: +4 021 337 83 33 / +4 037 113 97 31 / +4 021 337 80 38, Fax: +4 037 287 07 06, or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. ;

Send the parcel with the product and the invoice in the received parcel to an address communicated to you by our operators. In this case, you will bear the transport fees. The returned goods must be insured during transport, on the customer’s expense.

Fraud: ANY ATTEMPT TO ACCESS ANOTHER USER’S PERSONAL DATA OR TO MODIFY THE CONTENT OF THE WEBSITE OF S.C. Syncodeal GmbH OR TO HINDER THE PERFORMANCE OF THE SERVER WHEREFROM THE WEBSITE OF www.S.C. Syncodeal GmbH RUNS WILL BE DEEMED A ATTEMPT AT FRAUD AGAINST THE WEBSITE www.S.C. Syncodeal GmbH AND IT WILL BE THE OBJECT OF A CRIMINAL COMPLAINT FILED WITH THE POLICE AUTHORITIES, AGAINST THE PERSON(S) GUILTY OF SUCH AN ATTEMPT.

Litigations: Any litigation occurring between the Customers and the Supplier will be solved amiably. Unless the conflict is solved amiably, the Romanian courts of law attached to the municipality of Bucharest will have jurisdiction. In agreement with these Terms and Conditions, the customer undertakes full responsibility.